Refund policy
Last updated: October 19, 2026
This policy explains how returns, refunds, damaged items and incorrect orders work at MAGA Vault Store, which is operated by Redmont Ventures LLC.
Contact us before returning anything
Every return must be requested before anything is sent back. Email support@magavaultstore.com with:
- your order number;
- the item or items you want to return;
- the reason for the return; and
- for damaged, defective or incorrect items, clear photos of the item and its packaging.
We will review your request and reply by email. We give the return address only when a return is approved, together with return instructions. Please do not send returns to our business mailing address. Parcels sent without approval may not be matched to an order, which can delay or prevent a refund.
Return window
You can request a return for a change of mind within 30 days of the delivery date shown in tracking.
Condition of returned items
For a change-of-mind return, the item must be unused and undamaged, in its original packaging, and returned with everything it came with, including any capsule, case or card. A coin that has been removed from a sealed capsule or tamper-evident packaging cannot be returned for a change of mind.
No items are currently excluded from returns as final sale. If we ever sell a final-sale item, its listing will say so before you buy. This does not affect your rights if an item arrives damaged, defective or incorrect.
Damaged, defective or incorrect items
If your order arrives damaged or defective, or you received the wrong item, email us within 7 days of delivery with photos of the item, the packaging and the shipping label. Please keep the packaging until we have resolved your request. Once we confirm the problem, you can choose a replacement, if one is available, or a full refund of the affected item and its shipping charge. If we ask you to send the item back, we pay the return shipping.
Return shipping costs
For change-of-mind returns, you pay the cost of shipping the item back to the return address we give you. We recommend using a trackable shipping service, as we cannot refund a return that does not arrive.
Refunds
- When your return arrives, we inspect it and email you to confirm whether the refund is approved.
- Approved refunds are issued to your original payment method within 5 business days of approval. Your bank or card issuer may take additional time to post the credit.
- For change-of-mind returns, we refund the item price. The original shipping charge is not refunded.
- If a return is due to our error, or to an item arriving damaged, defective or incorrect, we also refund the original shipping charge.
- We do not charge restocking fees.
Exchanges
We do not offer direct exchanges. To get a different item, return the original under this policy and place a new order.
Cancellations
To cancel an order, email us as soon as possible. If the order has not been dispatched, we will cancel it and refund you in full. If it has already been dispatched, this policy applies.
Lost parcels
See our Shipping Policy.
Your legal rights
This policy is in addition to your rights under applicable consumer-protection law and does not limit them.